Frequently asked questions

Do you have a Facebook page?

We sure do! Click here and become a fan.

Do you accept PayPal?

No, unfortunately we cannot accept PayPal. We do accept credit/debit card orders, phone and fax orders.

Is Windows 8 supported?

Yes, we support Windows 8. If you are already a Happy VPN client and are facing Windows 8 issues, please send us an email and we'll send you an alternative installer.

Does it work with Windows 7?

Yes it does. For Windows users we have our VPN installer for Windows. Use it for a faster and error proof setup!

What is VPN?

VPN stands for Virtual Private Network. It is a network build on top of other networks, adding a certain functionality meaningful to a specific category of people. In our case the meaningful functionality is multiple, achieve anonymity by protecting your real IP, etc.

Is online payment on this website secure?

The payment for our services is as secure as it can get. When you click on "buy" we will transfer you to partner websites, to fill the payment details. We use one of the biggest online payment systems in the world - PayPro. This way the risk of fraud is virtually zero. If you're not convinced, just do a search on google after our business partners name.

Can I get a test/ trial account first?

Yes, but the account is limited, you can only connect to our site. It's purpose is just to test that the connection works. Please contact us to receive a test account.

With the test account you can only connect to our website and place an order, all other websites are blocked. To test the speed of our service on all websites, we ask you to place an order. You have to place an order so that we can verify you are not a hacker. In case you will not be satisfied with the service, just let us know and we will issue a full refund. Thank you for your understanding.

What is your refunds policy?

30 days Satisfaction Guaranteed or your Money Back. Please take a moment and read our terms and conditions.

How do I end my subscription?

You have more options. You can either send us an email or directly via PayPro.

Do you support L2TP?

We support L2TP. Please find below the MAC L2TP setup guide. For Windows, you can use our vpn installer. Or if you want to do it yourself please send us an email with your Windows version and we will send the manual setup details.

How to configure L2TP VPN on MAC 10.5, 10.6

1. Open system preferences and click onto 'Network'.
2. Click the '+' button on the network connections pane.
3. From the drop down menu select 'VPN' followed by 'L2TP' then click 'Create'.
4. Enter the server IP address given in the account details email, in the MAC section and the account username in the 'Account Name' field then click the 'Authentication Settings' button.
5. Enter your 'Password' and the Shared Secret found in the MAC section of account details email then click 'OK'.
6. Click the 'Advanced' button.
7. Tick 'send all traffic over VPN connection', press 'OK'.
8. Click 'Apply'.

Can I configure the VPN on my router?

To configure VPN at router level, you need a special router, a DD-WRT enabled router.

To check whether your current router supports DD-WRT, please go to this address.

You can also buy DD-WRT enabled routers. You need this router if you want to access VPN on an Apple TV or from a PS3 console.

How do I set VPN on my iPad?

Happy VPN works on both iPad 1 and iPad 2.

How to configure VPN on iPad

Tap Settings > General > Network > VPN > Add VPN Configuration. Then use the VPN settings below:

Select L2TP
1. Server = the IP given in the account details email, in the MAC section
2. Account = the account name provided by us
3. RSA SecurID = OFF
4. Password = the password provided by us
5. Secret = it is found in the MAC section of account details email
6. Send all traffic = ON

How do I configure the VPN account with my Nokia phone?

You have to buy the SymVPN client from Telexy Networks. This is the only PPTP VPN client for Nokia phones. You can get the SymVPN to try first for 2 weeks.

Install the SymVPN on your Nokia mobile and then configure it to connect with your Happy VPN account.
SymVPN is compatible with the following models: Nokia: 3250, 5500, 5700 XpressMusic, 6110 Navigator, Nokia 6120 classic, 6121 classic, 6124 classic, Nokia 6290, Nokia E50, E51, E60, E61, E61i, E62, E63, E63 NAM, E65, E70, E71, E90, Nokia N73, N76, N77, Nokia N80 Internet Edition, Nokia N81, N82, N91, N92, N93, N93i, N95. Also it works with Samsung G810 and Nokia S60 3rd edition phones of any manufacturer with WLAN or WiMAX support.

Am I going to be in trouble for using this service?

As long as you are using the connection for good purposes, definitely not. If you want to try malicious actions - hacking into banks or trying to hurt other people - then we cannot guarantee it. In fact, if you plan to use our service for evil purposes we suggest that you stay away from this business and close this page right now. We will close your account if we get complaints about it.

How complicated it is to set up the VPN? Can I see an example?

The setup is very simple. If you're not good with computers, don't worry! It is extremely simple. Here are screenshots of our customers's favorite vpn installer for Windows. When we send you the account details, after the order is confirmed, you will also find instructions for Windows, MAC and iPad. Happy VPN also works on the iPhone! Email us for the setup details - it is very similar to the iPad setup.

I want to use Vonage. Will I be able to use it with this service?

In a word, no. When you will have access to our virtual private network, you will be able to use Internet in any way you like. However Vonage phones are connected directly to a router, while VPN accounts are set up for personal computers. That makes it impossible for us to have any control over your connection to Vonage. But you can buy a second router and configure it to use PPTP and connect to the VPN server, then attach the Vonage phone to the new router. You can also share a lan in this way. Please keep in mind that this setup will not be supported by the Happy VPN staff.

I already have Internet access. Why pay to have the same thing?

Please read below, to find out what are the benefits of using our VPN service.

Did not find an answer yet?

Please visit our contact page and send us a message.